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| Q. |
How do I make my room
reservation ? |
| A. |
To make reservations,
please use our Secured Online Reservation
Form available on this website. Please
ensure that you furnished all the required
information as specified on the Reservation
Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take
the Hotel to respond to my reservation request? |
| A. |
|
| Q. |
I don't have 24 hours
to wait for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after
36 hours we do not receive any respond from
you? |
| A. |
As you are aware
this booking is via online and there are
many possible factor that your reservation
does not reached us may be due to server’s
error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
or maxcarry@yahoo.com
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received
our acknowledgement via the e-mail or
fax within 24 hours and not later than
36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling up and
submission of my Reservation Form how do
I know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36
hours, you will be contacted by e- mail
informing you on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We shall be responding
back to you via e-mail. We do not call
or we do not fax to you unless requested
to do so. Please ensure that you furnish
to us an accurate e-mail address/es. |
| Q. |
We seem to unable
to locate your telephone number on this
website ? |
| A. |
This website and
the rates displayed on this website are
specially formulated for Internet Booking
Only. Guest that calls in at the hotel
shall not be entitled to our Internet
Promotional Rates. This is the reason
why we do not furnish Telephone contact. |
| Q. |
What happens if I
encounter problem with my reservation upon
checking-in? |
| A. |
It is advisable for
you to quote your confirmation number
if you were given one but if you were
not, it would be advisable for you to
print out the confirmation letter and
bring along. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If you are given a confirmation number
please quote it during checking- in and
if you do not it would be advisable for
you to print out the confirmation letter
and bring along. |
| Q. |
How far ahead should
I make the reservations? |
| A. |
At least 72 hours before arrival date.
|
| Q. |
Is it advantages for
us to book early ? |
A. |
Yes it would as most
of the time we are always fully booked.
In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking
in I decide to pay cash. Is this possible
? |
| A. |
Yes this is possible.
We do not collect payment online. We do
not deduct from your credit until you
arrive at the hotel/resort, the credit
card details is merely to guarantee your
reservation only. You may pay cash upon
check in instead. |
| Q. |
What are the means
for us to guarantee our booking ? |
| A. |
To guarantee your
booking we would request for your credit
card details. For those without credit
card details we would instruct then to
make a cash deposit into the house’s bank
account. Please indicate in the Reservation
Form that you wish to pay by Cash. |
| Q. |
Which would you prefer
us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending where you
are from, if you are from Overseas we
would prefer Credit Card due to the troublesome
procedures of having to go to the nearest
compatible banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would prefer
Credit Card. |
| Q. |
If we do not have
a Credit Card can we make our reservations
via your Online Reservation Form and what
are the procedures ? |
| A. |
Yes you can make
your reservations via our Online Reservation
Form. The procedures would be as follows.
You are to fill up our Online Reservation
Form and please indicate to us that you
are paying by Cash. We shall give you
further instruction on how to make your
Cash Deposit into our hotel/resort Bank
Account during the confirmation stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect
payment during the reservations stages.
During reservation stage we need your
credit card details for the main reason
to guarantee your reservation. |
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| Cancellation
Policy |
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| Q. |
How do I change or
cancel my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify your
Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do
so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty
if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are
contained within this website either on
the Accommodation or Room & Rates
or Promotional Packages Page. Please look
for these information within this site. |
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| Payments
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| Q. |
What credit card types
are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to
include my credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe to use
my credit card? |
| A. |
Yes, Our Secured Online Reservation Forms
are encrypted. |
| Q. |
Why do you need my
credit card number and expiry date? |
| A. |
To guarantee the reservation during peak
period or late arrival. |
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| Rooms
& Rates |
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| Q. |
Based on the rates
offered on your website, is it possible
for us to ask for special discount? |
| A. |
Rates portray on
this website are our Internet Promotional
Rates. It is the discounted rates meant
for Internet booking only. Only bookings
made via this website are entitled to
these Internet Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount will be given based on these
Internet Promotional Rates. Please look
for our Promotional Packages if any. It
would be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates
for Airlines staffs, please make booking
through your respective airlines for rates
accorded to the respective airlines if
any. Our rates are Promotional Internet
rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates
? |
| A. |
No. Our rates are
special Internet Promotional rates. Please
check with the respective department if
there are any special rates accorded to
Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign
Government, are we entitled for a special
rates ? |
| A. |
No. We do not have
any special rates for Government Employees
from a foreign government. |
| Q. |
What are the check-in
& checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out
time is at 12.00 p.m. |
| Q. |
What is the earliest
time I can check-in into the hotel room
? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal Check-In
time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are
subject to availability of rooms. |
| Q. |
Do you have Baby Cot
? |
| A. |
Yes we have baby cot and we provide baby
cot free of charge. Please enquire at the
reception upon check-in. |
| Q. |
We will be arriving
at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1
night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is
at 12.00 am, we would like to check out
late at 8.00pm, What is your rate for late
check out? |
| A. |
The normal room rates available on the
website applies. |
| Q. |
We
will be arriving at the Hotel at roughly
around 3.00 am, so can we check in at
that time? |
| A. |
Yes, but you shall
be charged in accordance to the rates
shown on this website. Please indicate
in your reservation form your arrival
time. |
| Q. |
We
are aware that your check out time is
12.00 noon but due to our late flight,
we wish to stay on until 3.00pm. Is this
chargeable ? |
| A. |
Late check out until
3.00 pm are usually not chargeable but
is always subject to availability of rooms.
Please indicate in your reservation form
as we may be able to accommodate your
request free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at
2.00 pm, but we would like to check in
at 10.00 am, is this chargeable ? |
A. |
Early Check in are
usually not chargeable but is always subject
to availability of rooms. Please indicate
in your reservation form as we may be
able to accommodate your request free-of-charge
if room are available. |
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| Location |
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| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
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| Transportation
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| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our
Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form
that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your
bookings. |
| Q. |
Which is cheaper,
your Airport Transfer or the Public Transport
? |
| A. |
The public transport is obviously cheaper. |
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| Hotel
Facilities |
| |
| Q. |
What are the facilities
offered at your hotel ? |
| A. |
|
| Q. |
What are the facilities
available in the rooms? |
| A. |
|
| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from Asians
countries, adaptors or transformer are
not needed but advisable to carry with
you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240
volts with 50-cycle system. |
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| Malaysian
Law |
| |
| Q. |
Is there a speed limit
on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits vary
on each road. The normal speed limit on
the highway is 110 km/hr. Speed limit
signboards are available for reference.
Please do not exceed the speed limit.
Seat belts are required for the driver
and the front seat passengers. |
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid
International Driving License, you may
not require a Malaysian driving license.
However, please check with the Malaysian
Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in U.S.A
? |
| A. |
No. In Malaysia we drive on the left side
of the road. |
| Q. |
How much can I take
currency back to the US tax-free? |
| A. |
Under the Travelers
Declaration regulation, permitted currency
limits are as follows : A resident and
a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit
on the amount of foreign currency notes
or traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident
is permitted to carry out of Malaysia,
foreign currency notes including traveller's
cheques, not exceeding RM10,000 equivalent
per person. A non-resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques, not
exceeding the amount brought in. |
| Q. |
What is the legal
drinking age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia
consumption alcohol is allowed except
muslims are not allowed to drink in public
in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol. Please
check with the front counter for more
info on this matter. |
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| Travel
Document |
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| Q. |
Do I need a Visa? |
| A. |
Depending upon which
country you are from. Please check with
our local representative, embassy, consulate
located in your respective country. The
following webpage may be able to provide
to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Miscellaneous |
| |
| Q. |
Does anyone in Kuala
Lumpur speak English or any other language?
|
| A. |
English is the common
language used here. Our national language
is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change
money before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local
currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby
to do these transactions. |
| Q. |
Where can I exchange
currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe
sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed
on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear
hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard
tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout
the year. If you are coming to the East
Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and
resort along the east coast here are closed
from November to January due to the monsoon
season. Please check with us on this information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
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| Q. |
Where can I find literatures
on some of the outstanding buildings and
infrastructures in Malaysia ? |
| A. |
Please refer to the following website
for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details
on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia
? |
A. |
|
| Q. |
Where can I find details
on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more
about public transport to your hotel, where
do we find the said information ? |
| A. |
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| Q. |
Where can I find the
location map of all the major island resorts
in Malaysia? |
| A. |
Please refer to the following website
for details on location map of all the major
island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the
list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and
in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of shopping complexes on Langkawi Island
? |
| A. |
Please refer to the following website
for list of shopping complexes on Langkawi
Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers
in Malaysia such as Emergencies, Police,
Hospitals, Medical Centres, Taxi, Cabs,
Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in
Malaysia. |
| A. |
Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find
the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website
for the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
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